My sending domain or IP is blacklisted… now what?

Express ‘Em allows a maximum of 0.1% spam complaint rate or 1 for every 1000 sent. This is set to comply with data and privacy laws that are in place.

Express ‘Em will automatically pause all campaigns, and not allow any to be sent if a blacklist were to occur, in this case, don’t panic. Please create a new support ticket within Express ‘Em’s portal or call us at (800) 511-8628. In most cases, you can refer to your service agreement with Express ‘Em that outlines fees and procedures.

  • IP Cleaning: $49.95 per one pre-warmed IP each blacklist or $29.95 per one cold IP each blacklist.
  • New warmed IP: 24.99 per 1 each month + $9.95 blacklist fee
  • New cold IP: $7.95 per 1 each month + $9.95 blacklist fee.

Once again please contact us first, some plans do offer limited IP cleaning or renewal.

If you have any questions call us at (877) 852-7737 or create a new support ticket.

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